Privacy Policy

1. Introduction

SafexGlobal Ltd (hereinafter referred to as the "Company", "we", "us", or "our") operates the BetxPlant trading platform and website accessible via https://betxplant.com (collectively, the "Platform").

We are committed to protecting the privacy, confidentiality, and security of all personal data entrusted to us by our clients, website visitors, and prospective customers (collectively, "Users", "you", or "your"). This Privacy Policy (the "Policy") outlines how we collect, process, use, store, share, and protect your personal information when you access our website, open a trading account, use our trading applications, or interact with our services.

As a licensed and regulated financial services provider (regulated by the Financial Services Authority of Seychelles under License Number SD092), we operate under strict regulatory standards. We understand that your trust is our most valuable asset, and we handle all user data with the highest standard of care, legal compliance, and technological protection.

2. Scope

This Policy applies to all personal data collected and processed by SafexGlobal Ltd in connection with the BetxPlant brand. This includes, but is not limited to:

• Visitors to our website https://betxplant.com.
• Individual clients who register for a demo or live trading account on the BetxPlant Platform.
• Introducing Brokers (IBs), affiliates, white labels, and professional partners.
• Users of our trading platforms (including MetaTrader 5 (MT5), MetaTrader 4 (MT4), WebTrader, Mobile Apps, Copy Trading, PAMM, MAM, and API trading interfaces).
• Job applicants, service providers, and contract representatives of SafexGlobal Ltd.

This Policy does not apply to practices of companies we do not own or control, nor to individuals we do not employ or manage. Any external websites, platforms, or services operated by third parties that you access through links on our Platform are subject to their own respective privacy policies.

3. Definitions

• "Personal Data" means any information relating to an identified or identifiable natural person. This includes identifiers such as a name, location data, an online identifier, or physical, physiological, economic, or social identity factors.
• "Processing" means any operation performed on personal data, such as collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure by transmission, or destruction.
• "Data Controller" means the legal entity which determines the purposes and means of the processing of personal data. For the BetxPlant Platform, the Data Controller is SafexGlobal Ltd.
• "Data Processor" means a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the Data Controller.
• "Platform" refers to the BetxPlant website (https://betxplant.com), trading terminals, client portal, mobile applications, copy trading, and other APIs provided by SafexGlobal Ltd.
• "AML / KYC" refers to Anti-Money Laundering and Know Your Customer regulatory compliance, which includes identity verification, source of funds verification, and sanction list screening.

4. Information We Collect

To provide our trading services, maintain security, and meet regulatory requirements, we collect several categories of information from and about you.

4.1 Personal Information

During your registration, onboarding, and account maintenance processes, we collect:

• Identification Data: Full name, date of birth, gender, nationality, place of birth, and photographs/selfies for verification.
• Contact Information: Residential address, mailing address, email address, and phone number.
• Government-Issued Identifiers: Passport details, national identity card details, driving license details, and tax identification numbers (TIN).
• Financial & Source of Wealth Data: Bank statements, utility bills (for proof of address), employment status, employer name, occupation, annual income, net worth, source of funds, and source of wealth details.
• Trading Profile Details: Trading experience, financial knowledge questionnaire responses, risk tolerance profiles, and investment objectives.

4.2 Technical & Usage Information

When you navigate our website and trading client portals, we automatically collect:

• Device & Network Data: IP address, unique device identifiers (Device ID, MAC address), browser type and version, operating system, language settings, timezone, and location coordinates.
• System Log Data: Login history, failed login attempts, session tokens, pages visited, time spent, clickstream data, and interaction timestamps.
• Ad & Cookie Data: Advertising IDs, tracking pixels, cookie identifiers, and browser fingerprinting metadata.

4.3 Trading & Transactional Data

When you fund your account and execute trades on our Platform, we record:

• Trading Performance & History: Open positions, orders placed, executed trades, transaction values, account balances, leverage settings, margins, and realized profit or loss.
• Financial Operations: Deposit history, withdrawal requests, payment methods used, transaction reference numbers, and billing details.
• Technical Interface Logs: API requests, web socket connections, copy trading mappings, and PAMM/MAM manager-investor allocations.

4.4 Interaction & Support Data

When you communicate with us, we capture and store:

• Support Logs: Customer support tickets, live chat transcripts, email correspondence, and feedback forms.
• Voice Recordings: Recorded telephone calls with our compliance, sales, or customer support teams, where permitted by local laws.

5. How We Collect Information

We collect your information through three primary channels:

1. Direct Submissions by You: Account registration forms, KYC document uploads, questionnaire forms, and phone, email, or chat interactions with our support and sales teams.
2. Automated Tracking Technologies: Cookies, tracking pixels, APIs, network monitors, and server system logs activated during your portal sessions.
3. Authorized Third Parties: External identity verification agencies, credit reference services, regulatory checks, PEP databases, and marketing referral associates (introducing brokers and affiliates).

6. Cookies

Cookies are small text files stored on your computer or mobile device by websites you visit. We utilize them to enable basic website functions, store settings, and compile analytics.

6.1 Cookie Classification

• Strictly Necessary: Essential for log-ins, security, and access to trading portals.
• Functional: Store language settings, theme choices, and trading preferences.
• Performance & Analytics: Provide anonymous usage statistics to help us optimize the site.
• Targeting & Advertising: Monitor the performance of our marketing campaigns.
• Third-Party Cookies: Set by integrated services (e.g., chat boxes, payment processors).

6.2 Managing Cookies

You can block or delete cookies in your browser settings. However, disabling essential cookies will prevent you from accessing the secure client area and logging in to the trading terminal.

7. How We Use Information

SafexGlobal Ltd uses your personal data for the following specific business activities:

• Account Creation & Maintenance: Verifying identity, processing registrations, setting up trading terminals (MT5, MT4, WebTrader), and maintaining your account records.
• Transaction & Trade Execution: Executing buy/sell orders, routing orders to liquidity providers, managing margin requirements, executing copy trading allocations, and calculating PAMM/MAM distributions.
• Regulatory Compliance & AML: Performing customer due diligence (CDD), checking lists of politically exposed persons and sanctioned individuals, preventing money laundering, terrorism financing, and financial crime.
• Financial Processing: Facilitating deposits, checking card legitimacy, validating wire transfers, processing withdrawals, and generating financial statements.
• Customer Support: Resolving technical queries, managing support tickets, and addressing platform feedback.
• Risk & Fraud Management: Evaluating client credit risk, detecting suspicious trading behaviors (e.g., system abuse, latency arbitrage), and preventing account takeover or credit card fraud.
• Platform Optimization: Analyzing user flows, improving layout UI/UX, refining system latency, and developing new trading tools.
• Marketing & Remarketing: Delivering relevant product news, promotional campaigns, and market analysis, subject to your marketing preferences.
• Security Audits: Monitoring for security breaches, conducting internal threat assessments, and verifying log-ins.

8. Legal Basis for Processing

We process your data under the following legitimate legal frameworks:

1. Performance of a Contract: To fulfill our contractual obligations to you when you accept our Client Agreement. This includes executing trades, maintaining your account, and processing withdrawals.
2. Compliance with Legal Obligations: To comply with financial services regulations, tax reporting requirements, anti-money laundering and counter-terrorist financing (AML/CTF) regulations, and cooperation mandates with regulatory bodies (such as the Seychelles Financial Services Authority).
3. Legitimate Interests: To protect our business operations, intellectual property, and platform integrity, provided these interests are not overridden by your fundamental rights. Examples include fraud prevention, platform security optimization, and internal audit logging.
4. Consent: For specific processing activities where you have granted explicit consent, such as receiving marketing emails, push notifications, or accepting non-essential targeting cookies. You may withdraw consent at any time.

9. Sharing Information

We do not sell, rent, or trade your personal data to third parties. We share your information only with selected service providers and authorities under strict confidentiality and security terms:

• Financial Institutions & Payment Processors: To process deposits and withdrawals, verify banking information, and prevent chargebacks.
• Liquidity Providers & Market Makers: To execute and clear your market orders, manage hedging risks, and route order flows.
• Identity Verification & AML Services: External providers who automate passport verification, facial recognition checks (selfie matching), address validation, and sanctions list screening.
• Technology & Hosting Providers: Cloud database providers, server infrastructure hosts, CRM database engines, SMS gateway operators, and email delivery services.
• Affiliates & Introducing Brokers (IBs): Sharing limited, aggregated, or necessary account reference details for calculation of partner commissions, where you are referred by them.
• Professional Advisors: Accountants, legal counsel, compliance consultants, and auditors who audit SafexGlobal Ltd's business practices.
• Law Enforcement & Regulators: Financial intelligence units, courts, and regulators (e.g., Seychelles FSA) where we are legally required to disclose data to prevent fraud, crime, or to comply with audits.

10. International Transfers

SafexGlobal Ltd operates globally. The data we collect from you may be transferred to, stored at, and processed in destinations outside your country of residence.

When transferring data across international boundaries, we ensure that appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs): Applying European Commission or UK ICO-approved model clauses to agreements with processors in third countries.
• Adequacy Decisions: Verifying that recipient countries are recognized by relevant data protection authorities as providing an adequate level of data protection.
• Secure Hosting Facilities: Using Tier-III or Tier-IV datacenters in regions with strict logical access controls and physical security protocols.

By using the Platform, you acknowledge and agree that your personal data may be transferred internationally as part of our platform operations.

11. Security

SafexGlobal Ltd employs institutional-grade technical, physical, and administrative measures to secure your personal data against loss, theft, alteration, and unauthorized access:

• Encryption Protocols: All data in transit is encrypted using Transport Layer Security (TLS 1.3). Data at rest is encrypted using Advanced Encryption Standard (AES-256).
• Access Controls: Strictly enforced Role-Based Access Control (RBAC), ensuring that only employees who require your information for their business duties have access to it.
• Multi-Factor Authentication (MFA): Mandated for staff backend systems and available/highly encouraged for client accounts to protect against unauthorized account access.
• Network Defenses: Enterprise-grade firewalls, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), and regular vulnerability scanning.
• Secure Hashing: Customer passwords are systematically hashed using cryptographic algorithms (e.g., bcrypt/argon2) before storage. They are never stored in plain text.
• Incident Response Plan: Structured procedures to identify, isolate, contain, and report data breaches to affected users and regulators within legal timeframes.

12. Data Retention

We retain your personal data only as long as necessary to satisfy the purposes for which it was collected, or to comply with statutory legal requirements:

• Trading & Account Records: Retained for a minimum of seven (7) years following the termination of the client relationship, in compliance with financial regulations and AML laws.
• KYC & Verification Documentation: Retained for seven (7) years after the account closure date.
• Financial Transactions: Details of bank transfers, card deposits, and withdrawals are stored for a minimum of seven (7) years for tax, auditing, and corporate bookkeeping.
• Communication & Support Logs: Live chats and email records are retained for up to three (3) years to handle any service-related disputes.
• Marketing Preferences: Retained until you withdraw consent or opt-out of marketing communications.
• Unfinished Registrations: Data submitted in partial or abandoned registrations is deleted or anonymized within ninety (90) days to prevent database clutter.

13. User Rights

Depending on your jurisdiction, you have certain rights concerning your personal information:

• Access: The right to request copies of your data.
• Correction: The right to update incorrect or incomplete profiles.
• Erasure: The right to request data deletion, subject to regulatory financial retention rules.
• Restriction: The right to pause processing under specific conditions.
• Portability: Requesting data in structured machine-readable formats.
• Objection: Objecting to marketing and legitimate interest processing.
• Revoke Consent: Revoking optional tracking or email permissions.
• Opt-Out: Opting out of promotional messages via profile settings.

14. Marketing & Communication

We distribute market research, broker news, and loyalty campaigns. You have complete control:

• Email Updates: Tap 'Unsubscribe' in any message, or manage preferences in your portal.
• App Notifications: Block alerts in your mobile device's system settings.
• Ad Settings: Block custom remarketing using cookies or browser ad blockers.

Account notices (such as margin warnings, billing updates, and transaction receipts) are critical to trading operations and cannot be disabled.

15. Third-Party Services

Our website and trading portal may link to external, third-party sites such as financial news agencies, research tools, payment gateways, or market analysis plugins.

SafexGlobal Ltd is not responsible for the privacy practices, security, or contents of these third-party platforms. When you click a link that takes you to a third-party website, we recommend reading their privacy statement before submitting any personal data.

16. Children's Privacy

The Platform is strictly restricted to adults over the age of eighteen (18), or the age of legal majority in your country.

We never collect data from minors. If we identify that a minor has opened an account, we will suspend the profile, return funds (subject to security rules), and delete the profile details from our records.

17. Automated Decision-Making & Profiling

Our systems use automated routines to ensure compliance and account safety:

• AML Risks: Automatic screening evaluates sanctions lists.
• Fraud Checks: Algorithms flag suspicious card transactions or account log-ins.
• Margin Stops: System rules trigger trade liquidations when margin limits are breached.
• Human Oversight: Actions that impact client registration or account security are reviewed by compliance experts. Users can contact support to request manual review.

18. Changes to Privacy Policy

We update this Policy periodically to match regulatory, corporate, or technology upgrades.

We publish updates here, update the 'Last Updated' date, and distribute dashboard or email notices for major changes.

19. Contact Information

For questions, requests, or questions about your data, contact our DPO:

• Entity: SafexGlobal Ltd
• Attention: Data Protection & Compliance Officer
• Registered Address: House of Francis, Room 303, Ile Du Port, Mahe, Seychelles
• General Support: support@betxplant.com
• Privacy & DPO Email: privacy@betxplant.com
• Phone: +1 (888) 234-9752

20. Complaints & Dispute Resolution

If you believe your data has been handled improperly under privacy laws, you can escalate:

1. Internal Inquiry: Contact privacy@betxplant.com. We will investigate the issue.
2. Regulatory Filing: Lodge a report with the Seychelles Financial Services Authority (FSA) or your local data protection body.

21. Frequently Asked Questions (FAQ)

22. Version History & Change Log