Privacy Policy

1. Introduction

SafexGlobal Ltd (hereinafter referred to as the "Company", "we", "us", or "our") operates the BetxPlant trading platform and website accessible via https://betxplant.com (collectively, the "Platform").

We are committed to protecting the privacy, confidentiality, and security of all personal data entrusted to us by our clients, website visitors, and prospective customers (collectively, "Users", "you", or "your"). This Privacy Policy (the "Policy") outlines how we collect, process, use, store, share, and protect your personal information when you access our website, open a trading account, use our trading applications, or interact with our services.

As a licensed and regulated financial services provider (regulated by the Financial Services Authority (FSA) of Seychelles under License Number SD092), we operate under strict regulatory standards. We understand that your trust is our most valuable asset, and we handle all user data with the highest standard of care, legal compliance, and technological protection.

2. Scope

This Policy applies to all personal data collected and processed by SafexGlobal Ltd in connection with the BetxPlant brand. This includes, but is not limited to:

• Visitors to our website https://betxplant.com.
• Individual clients who register for a demo or live trading account on the BetxPlant Platform.
• Introducing Brokers (IBs), affiliates, white labels, and professional partners.
• Users of our trading platforms (including MetaTrader 5 (MT5), MetaTrader 4 (MT4), WebTrader, Mobile Apps, Copy Trading, PAMM, MAM, and API trading interfaces).
• Job applicants, service providers, and contract representatives of SafexGlobal Ltd.

This Policy does not apply to practices of companies we do not own or control, nor to individuals we do not employ or manage. Any external websites, platforms, or services operated by third parties that you access through links on our Platform are subject to their own respective privacy policies.

3. Definitions

• "Personal Data" means any information relating to an identified or identifiable natural person. This includes identifiers such as a name, location data, an online identifier, or physical, physiological, economic, or social identity factors.
• "Processing" means any operation performed on personal data, such as collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure by transmission, or destruction.
• "Data Controller" means the legal entity which determines the purposes and means of the processing of personal data. For the BetxPlant Platform, the Data Controller is SafexGlobal Ltd.
• "Data Processor" means a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the Data Controller.
• "Platform" refers to the BetxPlant website (https://betxplant.com), trading terminals, client portal, mobile applications, copy trading, and other APIs provided by SafexGlobal Ltd.
• "AML / KYC" refers to Anti-Money Laundering and Know Your Customer regulatory compliance, which includes identity verification, source of funds verification, and sanction list screening.

4. Information We Collect

To provide our trading services, maintain security, and meet regulatory requirements, we collect several categories of information from and about you.

4.1 Personal Information

• Identification Data: Full name, date of birth, gender, nationality, place of birth, and photographs/selfies for verification.
• Contact Information: Residential address, mailing address, email address, and phone number.
• Government-Issued Identifiers: Passport details, national identity card details, driving license details, and tax identification numbers (TIN).
• Financial & Source of Wealth Data: Bank statements, utility bills (for proof of address), employment status, employer name, occupation, annual income, net worth, source of funds, and source of wealth details.
• Trading Profile Details: Trading experience, financial knowledge questionnaire responses, risk tolerance profiles, and investment objectives.

4.2 Technical & Usage Information

• Device & Network Data: IP address, unique device identifiers (Device ID, MAC address), browser type and version, operating system, language settings, timezone, and location coordinates.
• System Log Data: Login history, failed login attempts, session tokens, pages visited, time spent, clickstream data, and interaction timestamps.
• Ad & Cookie Data: Advertising IDs, tracking pixels, cookie identifiers, and browser fingerprinting metadata.

4.3 Trading & Transactional Data

• Trading Performance & History: Open positions, orders placed, executed trades, transaction values, account balances, leverage settings, margins, and realized profit or loss.
• Financial Operations: Deposit history, withdrawal requests, payment methods used, transaction reference numbers, and billing details.
• Technical Interface Logs: API requests, web socket connections, copy trading mappings, and PAMM/MAM manager-investor allocations.

4.4 Interaction & Support Data

• Support Logs: Customer support tickets, live chat transcripts, email correspondence, and feedback forms.
• Voice Recordings: Recorded telephone calls with our compliance, sales, or customer support teams, where permitted by local laws.

5. How We Collect Information

We collect your information through three primary channels:

1. Direct Submissions by You: When you register on our Platform, fill out onboarding questionnaires, upload documents for verification, or contact support by phone, email, or live chat.
2. Automated Tracking Technologies: Using cookies, pixel tags, and server log tools when you interact with our websites, client portal interfaces, and applications.
3. Authorized Third Parties: From business partners, introducing brokers, identity verification search services, financial credit agencies, and AML compliance databases.

6. Cookies

Cookies are small text files stored on your computer or mobile device by websites you visit. We utilize them to enable basic website functions, store settings, and compile analytics.

6.1 Cookie Classification

• Strictly Necessary: Essential for log-ins, security, and access to trading portals.
• Functional: Store language settings, theme choices, and trading preferences.
• Performance & Analytics: Provide anonymous usage statistics to help us optimize the site.
• Targeting & Advertising: Monitor the performance of our marketing campaigns.
• Third-Party Cookies: Set by integrated services (e.g., chat boxes, payment processors).

6.2 Managing Cookies

You can block or delete cookies in your browser settings. However, disabling essential cookies will prevent you from accessing the secure client area and logging in to the trading terminal.

7. How We Use Information

SafexGlobal Ltd processes personal data for the following essential business purposes:

• Account Setup & Onboarding: To process applications, register accounts, and prepare trading profiles.
• Trade Execution: Processing, routing, and settling trading orders.
• Regulatory & AML Compliance: Fulfilling KYC, customer due diligence, and financial reporting mandates.
• Financial Administration: Verifying deposit methods and facilitating withdrawal requests.
• Client Support: Administering ticket queues and resolving platform inquiries.
• Security Audits & Risk Control: Checking logins, monitoring trade patterns for abuse, and preventing card fraud.
• Marketing Operations: Delivering notifications and market news, consistent with client opt-ins.

8. Legal Basis for Processing

We process data under the following legitimate legal frameworks:

1. Performance of a Contract: To administer the Client Agreement, perform operations, and provide the trading platform.
2. Compliance with Legal Obligations: To fulfill international AML/CTF codes, tax directives, and regulatory guidelines of the Financial Services Authority (FSA) of Seychelles.
3. Legitimate Interests: To secure the platform against threats, audit internally, and manage corporate risk, without impacting your fundamental rights.
4. Consent: For marketing outreach or optional tracking. Consent can be revoked at any time.

9. Sharing Information

We never sell or lease your personal information. We share details only with compliant third parties:

• Payment Processors & Banks: To route deposits and verify withdrawal transfers.
• Liquidity Partners: To clear and settle financial trading orders.
• Verification Agents: To verify identities, scan documents, and audit AML status.
• Technology Contractors: For cloud servers, database systems, SMS messaging, and emails.
• Introducers & Affiliates: To calculate partner payouts, strictly on an aggregated or necessary basis.
• Advisors & Legal Staff: For annual bookkeeping audit checks and compliance reviews.
• Government & Regulators: To answer statutory requests, combat fraud, and comply with the FSA.

10. International Transfers

SafexGlobal Ltd operates globally. The data we collect from you may be transferred to, stored at, and processed in destinations outside your country of residence.

To ensure adequate data protection during cross-border transfers, we implement:

• Standard Contractual Clauses: Incorporating regulatory model clauses into agreements.
• Adequacy Evaluations: Ensuring third-party vendors meet international compliance standards.
• Tier-III Datacenters: Hosting in secure locations with logical and physical entry barriers.

11. Security

We deploy enterprise-grade security protocols to protect all user details:

• Data Encryption: TLS 1.3 for data in transit and AES-256 for database storage.
• Access Barriers: Role-Based Access Control restricting internal employee access.
• Two-Factor Login (MFA): Implemented for administrative panels and client terminals.
• Firewalls & Shields: Active DDoS mitigation, web application firewalls, and network logs.
• Hash Security: User passwords are encrypted with industry-standard hashing algorithms (bcrypt/argon2).
• Response Procedure: Pre-planned measures to handle, contain, and report data incidents.

12. Data Retention

We store records only as long as necessary to satisfy legal, compliance, and corporate requirements:

• Trading & Client Profiles: Stored for seven (7) years after the client relationship is closed, as required by financial regulator laws.
• KYC Documents: Retained for seven (7) years following account termination.
• Financial Bookkeeping: Retained for seven (7) years for tax audits.
• Customer Help Chats: Stored for up to three (3) years to resolve disputes.
• Marketing Lists: Stored until you opt-out or unsubscribe.
• Incomplete Profiles: Removed within ninety (90) days.

13. User Rights

Depending on your jurisdiction, you have certain rights concerning your personal information:

• Access: The right to request copies of your data.
• Correction: The right to update incorrect or incomplete profiles.
• Erasure: The right to request data deletion, subject to regulatory financial retention rules.
• Restriction: The right to pause processing under specific conditions.
• Portability: Requesting data in structured machine-readable formats.
• Objection: Objecting to marketing and legitimate interest processing.
• Revoke Consent: Revoking optional tracking or email permissions.
• Opt-Out: Opting out of promotional messages via profile settings.

14. Marketing & Communication

We distribute market research, broker news, and loyalty campaigns. You have complete control:

• Email Updates: Tap 'Unsubscribe' in any message, or manage preferences in your portal.
• App Notifications: Block alerts in your mobile device's system settings.
• Ad Settings: Block custom remarketing using cookies or browser ad blockers.

Account notices (such as margin warnings, billing updates, and transaction receipts) are critical to trading operations and cannot be disabled.

15. Third-Party Services

Our services link to external sites (such as financial charts, calendar tools, or bank checkout services).

SafexGlobal Ltd is not responsible for the privacy policies or security of external websites. We advise reading their disclosures before entering details.

16. Children's Privacy

The Platform is strictly restricted to adults over the age of eighteen (18), or the age of legal majority in your country.

We never collect data from minors. If we identify that a minor has opened an account, we will suspend the profile, return funds (subject to security rules), and delete the profile details from our records.

17. Automated Decision-Making & Profiling

Our systems use automated routines to ensure compliance and account safety:

• AML Risks: Automatic screening evaluates sanctions lists.
• Fraud Checks: Algorithms flag suspicious card transactions or account log-ins.
• Margin Stops: System rules trigger trade liquidations when margin limits are breached.
• Human Oversight: Actions that impact client registration or account security are reviewed by compliance experts. Users can contact support to request manual review.

18. Changes to Privacy Policy

We update this Policy periodically to match regulatory, corporate, or technology upgrades.

We publish updates here, update the 'Last Updated' date, and distribute dashboard or email notices for major changes.

19. Contact Information

For questions, requests, or questions about your data, contact our DPO:

• Entity: SafexGlobal Ltd
• Attention: Data Protection & Compliance Officer
• Registered Address: House of Francis, Room 303, Ile Du Port, Mahe, Seychelles
• General Support: support@betxplant.com
• Privacy & DPO Email: privacy@betxplant.com
• Phone: +1 (888) 234-9752

20. Complaints & Dispute Resolution

If you believe your data has been handled improperly under privacy laws, you can escalate:

1. Internal Inquiry: Contact privacy@betxplant.com. We will investigate the issue.
2. Regulatory Filing: Lodge a report with the Financial Services Authority (FSA) of Seychelles or your local data protection body.